FAQs

How long does it take to receive my custom keychain?

Our custom keychains are made to order. Production and shipping typically take 4-6 weeks from the date of purchase. You will receive a tracking number once your item ships.

Can I request a refund or return on my custom keychain?

Due to the personalized nature of custom keychains, all sales are final. We do not offer refunds or returns on custom items. If your item arrives damaged, please contact us at shop@aweluv.com within 3 days of delivery. Include your order number and photos of the damage so we can assist you promptly.

Can I make changes to my order after it's been placed?

Once your order is placed, production begins quickly to ensure timely delivery. Therefore, we are unable to accommodate changes or cancellations. Please double-check all order details before finalizing your purchase.

What if I have additional questions about my order?

We're here to help! For any further questions or concerns, please email us at shop@aweluv.com. Our team will get back to you within 48-72 hours, during business hours.